How are disputes in solving problems managed?

The TradeSafe order processing creates a legal relationship between the supplier or buyer with TradeSafe. This relationship also governs the way how disputes are arbitrated according to by TradeSafe's Fair Trade Policy.

During the problem solving process, TradeSafe collects the facts from both parties, makes proposals for solutions, and tries to reach an agreed and fair solution. If this approach fails, TradeSafe again asks for submissions and makes an arbitrary decision to solve the problem.

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