What do I do if I don't get a delivery after shipping notification?

TradeSafe will remind you to confirm the delivery before the 10-day confirmation period after the shipping notice expires. Please report a problem if you do not receive the delivery in this period

Please report the problem before the confirmation period expires by creating a Trouble-Ticket in your TradeSafe transaction overview. You need to answer all questions in step 2 and 3 in order to open the ticket.The payout of the transaction amount is stopped until the problem has been solved. TradeSafe will take care of the problem and a TradeSafe employee will contact you as soon as possible.

Please always report problems through the system, messages by email, telephone or chat cannot stop the payout process!

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